One of the differences between a professional and amateur guide is the mindset of the tour in both delivery and creation. An amateur guide will expand their personal interests into a tour and indeed there is a lot to be said for that as clients love a passion but, here is the rub, the guide must always be aware of the clients' needs and interests and moderate the structure and depth of the route, stops and commentary to take account of this. To a professional guide the tour is a product. That may sound derogatory but not at all! A good product puts quality, added value and customer needs first.
I already had the outline structure of each of the tours - Family with costumed guide, Wall walking and food tour. These would have to be made concrete both in terms of: routes, stops, facts, variety and getting to know the people of Conwy. It was a good way of giving purpose to my lockdown walks, wandering around and deciding positions for suitable stops - where clients would be sheltered from wind, rain or sun, where we would not inconvenience others and above all, where there was something interesting to talk about!
Clients come to a guide and trust a) the facts are correct and b) they would be imparted in a varied and entertaining manner but there would be some sort of sorting of relevance towards understanding the town. Of course this must not be just learned by rôte but sorted in one's internal memory file to mix and match and slotted in the narrative according to the clients`' leanings. The guide also has a role of host - i.e. to facilitate introductions to specialists or characters in a town so getting to know locals - especially experts and characters is pivotal.
Next the fun bit - the research! Obviously, being a resident with an interest in history and having studied for my qualification and taken tours around town over the preceding decades, I had a background knowledge. However, to give added value I needed to drill down deeper and find those stories that expanded understanding of the town and were entertaining. I asked for tales of local characters on the community Facebook page, chatted to locals and wandered around the graveyards. I also undertook desk research and found the excellent https://historypoints.org really useful.
My background long long ago (30 years!) was in marketing but so much has changed. When I worked in advertising Fleet Street still held the newspapers and we used Letraset for setting the ads and red star parcels to get proofs to clients via the railways! Wow like engraved printing blocks in museums.
However, the basic rules remain unchanged. Who are your clients? Where will they be most likely to hear about you? What is the most appealing quality of your product? What is your budget - time and money? Where are customers going to buy it?
Who were my clients? It was obvious for walking tours not less than half a day, folk were not going to travel far so the market would be locals looking for things to do and holiday makers staying in local self-catering accommodation since hotels were not yet opening. Couples would enjoy the food tours with pointers about where to eat that evening and families would be looking for a mixture of learning about history but tempting the teenagers along with promises of ghost tales.
I would need a website and again, like the costume project, I rubbed my hands with glee at the idea of another lockdown constructive project and after quite a bit of teeth-gnashing and a little bit of swearing I mastered www.weebly.com and this website is built by me on that. I needed to take bookings and payments so learned about weird sounding things like widgets and subscribed to www.appointedd.com for managing my bookings so I didn't have too many pax or clash tours and www.stripe.com to take payments
a My first expenditure on physical marketing was some business cards as I went around the food shops and local businesses telling them what I planned. I knew I wanted an A board or banner where the tours started and I also decided to print some posters for the caravan parks where families from the North West had holiday lodges. The Welsh Lady would be the attention grabber and selfies were not good enough - time to rope in that family. We were still only allowed to meet one household outdoors and social distancing had to be maintained so my daughter and son-in-law agreed to be a model client and photographer at the low price of fish and chips on the quay! I used www.canva.com for producing the artwork for the A board and posters and the next stage is cycling to the caravan parks for distribution.
During the time of Covid health of myself and my clients could only be assured by implementing several measures. Some are fairly easy such as cleanliness and sanitising. As the tours I am running are in the open air with room for social distancing, I opted not to use a mask unless clients requested. Not only would it ruin the traditional costume effect but would impede lip reading and communication of my expressions.
However, the most important measure maintaining social distancing- brings extra challenges. I teach tour guides and I am always stressing the fact that in the days of apps and recordings we have to use the advantage of being real people - show our personality, read our audience's mood, use eye contact and body language. This gets more difficult the further away our clients are - as does another important role of a guide keeping clients both safe, away from traffic etc. and comfortable out of sun, rain wind whilst also doing our best to not disturb businesses and other members of the public.
At the time of writing, in Wales we are only able to guide one other household but I hope that soon this will be lifted as, after all there are more than one household in the shops at anyone time and that is inside. I planned for when we can have many households but every household in the group will have to be two metres away from every other so my first measure was to limit the number in a tour to 8. Also, though I have a loud voice, it is not fair on people outside the tour if they have to endure a loud commentary ruining their quiet enjoyment of the streets.
I also have to be heard and know from previous experience clients generally like the technology of listening devices where the guide speaks into a microphone and clients have ear pieces and can hang back to walk slowly or take a photograph without missing the commentary. It also means a commentary can take place whilst moving.
However, this technology does require guides to change their techniques. For instance we can't do our usual "on your right.." as you don't know which way they are looking and you have to be extra careful with safety advice to ensure clients come to no harm if they are guided, while walking, to look up at say, a rooftop. I have also had clients lose me as they hang well back reassured by my voice and then find in a crowded place or roads with lots of alleyways they don't know which way I've gone if directions are not spelled out.
My first decision was to decide between apps on phones or self-sufficient machines. There are quite a few apps that work between the guide's phone and the clients. Some use blue tooth, some data and some wi-fi - locally if available or via the guide carrying a portable router. There are disadvantages and advantages in all of them. Overseas clients would find data expensive and in parts of Wales you cannot even get 3G. The apps are evolving quickly with add-on such as "find me" if clients get lost or the ability to download images such as "what this ruin looked like" However the main disadvantage I could see was the time and complications for clients who would have to download an app. My tours are short generally less than two hours and I didn't want a large portion of that time to be wasted setting up the technology. Also, my primary reason for using them being constant social distancing and the variety of ages and operating systems on clients' phones meant that I wouldn't be able to just say "give me your phone and I'll sort it" So I decided to purchase "play and go" hardware.
The main disadvantage of this - for me - was cost and thereafter maintaintance. I then had a techie friend look at specifications and bit the bullet, swallowing the cost of several hundred pounds and ordering a set from China.They took two months to arrive.Testing will be awkward as again, i am only allowed to meet one other household. How will it go? I'll let you know!
Once the idea of Conwy Tours had formed I decided to make tailoring an authentic costume my lockdown craft project. I excitedly began researching the internet and was relieved to see from historic postcards etc. that there was quite a range of acceptable Welsh lady costumes though there were several essential items. The tall black hat obviously (which I would not even attempt to make!) and a bedgown. Very confusing since a bedgown was worn anywhere but in bed! It is a cross between a jacket and a dress. I would also need a fitchu (muslin neck scarf) and a mob cap
On turning to my old friend the internet I found a fantastic pattern for a late 18th century redicote which is a type of bedgown at www.blacksnailpatterns.com.
I was very impressed with the instructions
I was in lockdown so one problem was fitting a dress to myself so I decided to invest in a dressmaker's dummy which I named Annie. She was incredibly useful. I also bit the bullet expenditure wise by ordered some expensive lightweight mohair suiting. I thought if it was worth doing it was worth doing properly and also I wanted the costume to be comfortable to wear in the Summer. Part of the cost was recouped by getting the checked cotton for the petticoat an the muslin for the fitchu (the scarf that preserves one's modesty and warmth) and cap very cheap.
The pattern contained some strange items which were essential to the authentic look of the costume. The first was a padded split bum - yes exactly what it said to get that late Georgian bustle effect. The second was a set of pockets - like Lucy Lockett lost. These tie under the petticoat and are accessed by splits in it.
I also had to experiment with making a mob cap to go under the tall hat. I tried with a couple of different diameter circles sewing them together and then two rows of stitching to insert elastic - don't know what they used in the 18th century - probably smocking but I had already cheated by using an electric machine. You can only take authenticity so far!
The lined redicote was quite complicated to sew and I think every piece got sewn on upside down or back to front and had to be unpicked and resewn at one time or another. I was so glad I made a toile or rough from old tablecloths first. I then discovered the pattern was designed to be worn over stays and was cut with at least an inch off the waist. That was not going to make for comfortable workwear so I made Annie my size and recut the bodice. I had to insert boning - again not authentic - no whales were hurt during the making of this garment! I also had to do a lot of maths to ensure the back gathers were accurate and regularly spaced around the tailed back.
The petticoat was relatively straightforward apart from the maths to get the pleating so that it fitted the waistband - In fact it is a little big so I added some hooks to adjust. The hemline threw me at first then I realised of course it had to go over that big bustle and still be straight at the bottom. Phew - my work uniform was ready - all except the tall hat which I bought from a wedding outfitters. A pair of black boots - or slippers for hot weather completes the show.
I have been a tour guide for 20 years and for the last few years had been happily touring England and Wales enjoying showing American groups the delights of the British countryside and heritage.
I enjoy travelling and through the winter have been exploring the world. I was on an extended trip through Africa when I heard of the increasing problems Covid was causing in the travel industry .
Shortly after getting home, like everyone else, I found myself in lockdown with my inbox constantly pinging with job cancellations including several into the next year - 2021. Once I'd sorted those long-intended home jobs and got some chickens for company, I began to wonder what I could do to with the hours - increasingly looking like months - stuck at home when I was used to roaming the country with enthusiastic holiday makers solving their problems as a tour manager and entertaining them with an interpretive commentary.
I have always believed in dividing my time to ensure I get a good mix of physical activity, brain exercise, socialising, creativity and having a goal to work towards. I was listening to a business blog and heard a comment about wise companies spending in a recession and saving in a boom.
This got me thinking about what I could do that would give me an income in the near future and keep me busy whilst restricted to my homeland and the government then awarded a grant to the self-employed affected by the disruption. It was soon obvious that overseas visitors would take a lot longer to return than the British and for at least this season people would feel more comfortable staying in self-catering accommodation than mingling in hotels.
North Wales has traditionally had the large part of its visitor market being the home market. There are many large parks of caravans - these days better called lodges and a lot of those are holiday homes for families from Liverpool and Manchester. Soon they would be flocking back as Wales' lockdown forbade travel of more than 5 miles and anyone staying overnight. Three months in a city in a lockdown with the kids at home - they would be desperate to come back to the coast and would want things to do whilst here!
Ten years ago when I lived in Snowdonia I had helped a friend with a ghost tour in Caernarfon. We found that early evening was the best time - the shops had closed and people were looking for things to do before dinner - or after tea if they had young children. The adults wanted a tour of the town with the local and national history and the kids were tempted to come along by being promised ghost stories. I thought of the town tours I'd been on in York and Edinburgh - costumed guides were always a hit and I knew how many photographs were taken of the lady in Welsh costume outside the smallest house. Having a sense of place of being in Wales was important to me.
I decided that my project - and future income - would be to develop Conwy Tours